Shipping policy
All items are dispatched from our warehouse in Minneapolis, Minnesota.
Under normal conditions, processing time will take between 1 to 14 business days. Delivery will take between 3 and 7 working days after dispatch, that depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.
We regret that our warehouse is not accessible to the public.
As such, we do not offer a pick-up option.
Shipments returned to Liza Cosmetics Line as “Undeliverable as Addressed” or “Refused/Return to Sender” have the following options:
Option 1: The customer may contact customer service to provide a correct shipping address and pay the reshipment fee so the order can be sent again.
Option 2: The customer must contact customer service to request a refund as store credit in the form of a Liza Cosmetics Line gift card.
Returns are processed within 5–7 business days after the item(s) are delivered back to us.
Refunds will be issued for the purchase amount only, minus a 15% restocking fee. Please note that shipping costs, insurance, and taxes are non-refundable.
At Liza Cosmetics Line, we understand how important it is to receive your orders safely and securely. We want to ensure that you have a hassle-free shopping experience with us, which is why we offer Route shipping protection.
Upon receiving your order, if it is damaged/ missing or your have concern about order you have 5 days to report it to our customer service team so that we can better assist you.
If you have purchased Route shipping insurance and need to file a claim, you can do so by contacting Liza Cosmetics Line or by going directly to ROUTE.COM. However, if you choose to open a chargeback with your bank without contacting Route, you may be banned from making future purchases with us.
We want to make sure that you have a seamless shopping experience with us and we thank you for your cooperation.