Shipping Policy

All items are dispatched from our warehouse in Minneapolis, Minnesota.

Under normal conditions, processing time will take between 1 to 14 business days. Delivery will take between 3 and 7 working days after dispatch, that depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.

We regret that our warehouse is not accessible to the public.
As such, we do not offer a pick-up option.

Shipments that are returned to Liza Cosmetics Line as “Undeliverable as Addressed” or “Refused/Return to Sender” will be refunded via store credit in the form of Liza Cosmetics Line gift card . Returns are proceed within 5-7 business days after your item(s) are delivery to us. Refunds will be for the amount of purchase only, shipping cost, insurance and taxes are not refundable.

We are not responsible for any customs fees, duties, and or taxes.

loss and damage

At Liza Cosmetics Line, we understand how important it is to receive your orders safely and securely. We want to ensure that you have a hassle-free shopping experience with us, which is why we offer Route shipping protection.

Upon receiving your order, if it is damaged/ missing or your have concern about order you have 7 business days to report it to our customer service team so that we can better assist you.

If you have purchased Route shipping insurance and need to file a claim, you can do so by contacting Liza Cosmetics Line or by going directly to ROUTE.COM. However, if you choose to open a chargeback with your bank without contacting Route, you may be banned from making future purchases with us.

We want to make sure that you have a seamless shopping experience with us and we thank you for your cooperation.