Refund & Cancellation Policy

For hygiene purposes, we don't offer returns or exchanges for our products. 

At Liza Cosmetics Line, all sales are final. If issue occurs such as theft, loss, and damage contact to see if you are eligible for a refund.

By making a purchase from our store, you agree to our no cancellation and no return or exchange policy. All sales are final. We do not accept cancellations, returns, or exchanges for any reason. We strongly encourage you to review your purchase carefully before completing your transaction. Please note that the key ingredient list is provided on our website, and customers with allergies to any listed ingredient should refrain from purchasing the product. Once your purchase is complete, it cannot be canceled or returned. If you have any questions or concerns about your purchase, please contact our customer service team before completing your transaction. We reserve the right to refuse service to anyone who attempts to dispute this policy with their bank or financial institution.


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How long is processing?

Our team is currently processing orders in 7 business days, although our processing time still holds at 1-14 business days.

USPS/UPS transit times are NOT the same as processing times. If you selected 1 day shipping, your order will still need to undergo processing.

Lost, Stolen, Damaged

We process refunds and exchanges ONLY if route shipping insurance is attached to your cart. What is Route? It is an insurance agency that works to help protect your package after departure. This option is conveniently attached to your check out. If removed your are held liable for damage, loss and theft.

Item is LOST when it has not been updated by usps for more than a week after they scanned it in their system

If product came damage send us images for refund or exchange.

I want to cancel an order

We can edit shipping address and exchange products after placing and order but we do not cancel any orders placed. Reason Liza Cosmetics Line does not allow cancelations is that our team run a tight operation of made-to-order product.

Order updates

Thank you for placing an order with Liza! All updates process to the contact you provided at checkout- email or mobile. Within processing, you will receive a confirmation after the order was placed, then you will receive tracking later on. Make sure you attached a sufficient contact info.

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