How long is processing?
Our team is currently processing orders in 7 business days, although our processing time still holds at 1-14 business days.
USPS/UPS transit times are NOT the same as processing times. If you selected 1 day shipping, your order will still need to undergo processing.
Lost, Stolen, Damaged
We process refunds and exchanges ONLY if route shipping insurance is attached to your cart. What is Route? It is an insurance agency that works to help protect your package after departure. This option is conveniently attached to your check out. If removed your are held liable for damage, loss and theft.
Item is LOST when it has not been updated by usps for more than a week after they scanned it in their system
If product came damage send us images for refund or exchange.
I want to cancel an order
We can edit shipping address and exchange products after placing and order but we do not cancel any orders placed. Reason Liza Cosmetics Line does not allow cancelations is that our team run a tight operation of made-to-order product.
Thank you for placing an order with Liza! All updates process to the contact you provided at checkout- email or mobile. Within processing, you will receive a confirmation after the order was placed, then you will receive tracking later on. Make sure you attached a sufficient contact info.