Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refunds or exchanges will not be issues if Route shipping insurance was not added to the order summary.
Exchanges
We do not accept exchanges or returns at this moment.
Cancelation
By making a purchase from our store, you agree to our no cancellation and no return or exchange policy. All sales are final. We do not accept cancellations, returns, or exchanges for any reason. We strongly encourage you to review your purchase carefully before completing your transaction. Once your purchase is complete, it cannot be canceled or returned. If you have any questions or concerns about your purchase, please contact our customer service team before completing your transaction. We reserve the right to refuse service to anyone who attempts to dispute this policy with their bank or financial institution.
Subscription Cancellation Policy
All subscription orders require a minimum of 2 completed orders before cancellation is eligible. Customers may not cancel their subscription until at least 2 billing cycles have been fulfilled. After the minimum order requirement is met, you may cancel at any time by visiting your account or contacting us.
Refunds
Shipments returned to Liza Cosmetics Line as “Undeliverable as Addressed” or “Refused/Return to Sender” have the following options:
Option 1: The customer may contact customer service to provide a correct shipping address and pay the reshipment fee so the order can be sent again.
Option 2: The customer must contact customer service to request a refund as store credit in the form of a Liza Cosmetics Line gift card.
Returns are processed within 5–7 business days after the item(s) are delivered back to us.
Refunds will be issued for the purchase amount only, minus a 15% restocking fee. Please note that shipping costs, insurance, and taxes are non-refundable.
Email lizacosmeticsline@gmail.com if you’re requesting a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. One way refund will not be approved was if Route shipping insurance was not added to order summary.
You can always contact us for any return question at lizacosmeticsline@gmail.com.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/llizacosmeticsline/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/llizacosmeticsline/privacy_policy).